Information We Collect

We may collect the following types of information:

• Contact information, such as your name, phone number, email address, and mailing address, when you book an appointment, fill out a form on our website, or contact us directly.
• Health information, including details about your condition, symptoms, medical history, and treatment, collected as part of providing physiotherapy and rehabilitation care.
• Website usage information, such as pages visited, browser type, and general location, collected automatically through cookies and similar technologies when you browse relieficphysio.com.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments.
• Provide physiotherapy assessment, treatment, and rehabilitation services.
• Communicate with you about your care, including appointment reminders and follow-ups.
• Process insurance claims and billing, where applicable.
• Respond to inquiries submitted through our website or contact forms.
• Improve our website and services.
• Comply with legal and regulatory obligations.

How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With your consent, such as when coordinating care with another healthcare provider.
• With insurance providers, where necessary to process claims for your treatment.
• With service providers who support our operations (such as appointment booking software or IT services), who are required to protect your information and use it only for the purposes we specify.
• When required by law, such as in response to a court order or regulatory requirement.

Online Forms and Advertising

When you submit a form on our website or through our online advertising (including lead forms on platforms such as Google), the information you provide, typically your name and phone number, is used solely to contact you about scheduling a physiotherapy appointment. We do not use this information for unrelated marketing without your consent.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal and health information against unauthorized access, loss, or disclosure, consistent with our obligations under PHIPA and PIPEDA.

Data Retention

We retain personal and health information for as long as necessary to provide care, meet legal and regulatory requirements, and in accordance with applicable record-retention standards for healthcare providers in Ontario.

Your Rights

You have the right to access the personal and health information we hold about you, request corrections to inaccurate information, and withdraw consent for certain uses of your information, subject to legal and professional obligations. To exercise these rights, please contact us using the information below.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: